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If you get video but no sound when playing a TV show or movie, it usually means there's a content problem or a problem with the connection to your speaker system. Follow the steps for your device to fix the problem. Using a web browser, go to Viewing Activity in your account. In the list, find the TV show or movie with the issue and click Report a Problem. Our content teams will work on fixing the issue as quickly as possible.
In the meantime, you can still watch other TV shows and movies. For more information, go to Report content issues or share title feedback. Click Play to begin watching a TV show or movie through Netflix. While your video is playing, locate the audio icon in the player control bar. Hover over the icon until you get a slider pop-up, then slide the control knob to the top to turn the volume all the way up.
If you're watching on a browser, ensure your tab isn't muted by looking for the mute icon on the Netflix tab while your video is playing. If your tab is muted, right-click on it and select Unmute Tab or Unmute Site. If you're using a laptop or tablet, unplug any external speakers or headphones to see if you get better sound through the built-in speakers. Netflix streaming performance may improve if you close browser tabs, applications and programs that may be taking up your computer's memory and processing resources.
If the problem is fixed when your security software is disabled, the software may be out of date or unintentionally interfering with Netflix. Re-activate it, then contact the software manufacturer for help. On the Playback tab, click the Default Device indicated by a green circle with a check mark inside. Click the Dialog icon. If switching to a non Click Speaker or the Default Device.
Click Properties , then click the Advanced tab. For the sample rate and bit depth, choose 24 bit, Hz Studio Quality. We're looking into this problem. To help us investigate, please contact Netflix Customer Service.
Note : For Japanese PlayStations, use O instead of X to confirm the selection whenever X is referenced in the troubleshooting steps below. If your device is connected directly to your TV, check your Netflix app audio options. If surround sound 5.
If you are unsure how to change your Netflix app audio settings, visit our alternate audio article. If changing to stereo solves your audio issue, your equipment may not be surround sound compatible.
Contact your device's manufacturer for assistance if you believe your equipment should be compatible with 5. If this does not resolve the issue, or if you're not currently using HDMI to connect to your TV or home theater system, you may want to manually set the audio settings on your PlayStation 3.
Highlight the cable type you are currently using to connect your PlayStation 3 to your TV or home theater system and press X.
Make sure only Linear PCM 2. CH Ch 48 kHz are checked. Depending on your home surround sound setup, you will enable either 5. This option is only available with an HDMI connection.
From the Xbox home screen, press the Xbox button on your controller to open the guide. Select Settings. Change the option in the drop-down menu to either 5. If you still have no sound, repeat the steps above, choosing the other option in Step 6 before you continue troubleshooting below.
Driver Easy will automatically recognize your system and find the correct drivers for it. Driver Easy handles it all. But with the Pro version it takes just 2 steps and you get full support and a day money back guarantee :. You can also try manually setting default devices and the default format to see if it fixes the Netflix no sound issue. Microsoft Silverlight is a browser plug-in Netflix uses for more interactive media experiences. Try changing it to any available non No Sound on Netflix in Windows 10 Before going ahead with the steps to fix the issue of No Sound on Netflix in Windows 10, make sure that the volume is turned up both on your computer and also in the Netflix player.
Also, try to play another TV Show or Movie and see if the problem continues. You May Also Like. Step 3 : Right-click your audio device and select Update driver. Step 4 : In the pop-up window, choose Search automatically for updated driver software and follow the instructions to finish the operation.
After installing the latest driver, you will be required to perform a restart. Then you can open your browser and access Netflix to check if it works properly. Out of some reason, the sound and sound components on Windows 10 can stop working. Sherry has been a staff editor of MiniTool for a year. She has received rigorous training about computer and digital data in company. Her articles focus on solutions to various problems that many Windows users might encounter and she is excellent at disk partitioning.
She has a wide range of hobbies, including listening to music, playing video games, roller skating, reading, and so on. By the way, she is patient and serious. Partition Wizard.
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